Following our conversation at the Christmas residents meeting, the directors have now had a meeting with HML about the poor performance generally of departments and in particular the performance of the current Property Manager.

A plan has now been agreed to address this. In due course we will be getting a new senior and experienced Property Manager who will provide a more responsive interface for residents and directors.

The issues with the other areas of HML will also be addressed. Once a new manager is in place (potentially in up to 4 weeks) then we will review overall performance after 3 months to make sure it has improved. They understand the consequence of the performance not improving.