Author Archives: WebsiteAdmin

Windows

This keeps coming up and so to clarify the situation again:

Window Repairs and Maintenance

All of the windows are owned by the freeholder, not individual lessees.

However, a quirk in the leases in regards to the large windows on the river side of the building means that owners are responsible for the opening part of the windows, and the freeholder for the fixed part.

Therefore:

If one of the FIXED glass panels in your windows needs replacing it is the responsibility of the freeholder, and you should contact the managing agent to arrange the work.

If the SLIDING part needs attention, whether for replacing glass or servicing/replacing rollers, locks or seals, then it is your responsibility.

In this case we suggest you contact a company called DMC who have carried out work on many of the windows in the building in the past:

tel: 0208 507 9306
office@doorwaymaintenance.com

You are of course free to use anyone else if you prefer.

Window Replacement

A question regarding replacing windows has also come up.

As the windows are owned by the freeholder it is not permitted to replace them without a Licence to Alter. Doing so without a Licence is a breach of the terms of your lease.

In addition the replacement of a window constitutes notifiable work under the Building Regulations. As the building exceeds 18 metres in height, this work cannot be self-certified by trade bodies such as FENSA but requires consent from the Building Safety Regulator. This must be obtained by the owner prior to the commencement of any work.

Carrying out notifiable work without the prior consent of the BSR is a criminal office under the Building Safety Act 2022, and RPFL, as Principal Accountable Person for the building, are required to report any such occurrence to the BSR.

A Licence to Alter will not be issued without this consent being in place.

Change of Managing Agents

We have today given notice to HML of our intention to end their appointment as managing agents for Regatta Point. In line with the terms of our agreement, a three-month notice period applies, meaning their role will conclude on 30th September.

This decision has been made following ongoing concerns regarding the standard of service provided, including:

  • Delays in responding to queries and complaints from both Directors and residents
  • Inadequate maintenance of common areas and essential services
  • Missed site visits and inspections as required under our agreement
  • Issues with contract administration and payment processing
  • Poor record-keeping
  • Ineffective management of on-site staff

We have raised these matters on numerous occasions and offered opportunities for improvement, but unfortunately the issues have persisted.

We are currently interviewing and reviewing proposals from potential new managing agents, and expect to complete this process within the next two weeks. We will keep you informed of the outcome and next steps for the handover in due course.

Apartment Fire Doors

This is to clarify a few aspects regarding the apartment fire doors, as there seems to be a certain amount of confusion about them.

The communal doors are the responsibility of the freeholder and hence RPFL look after those. These are inspected on a 3 monthly basis, with the inspection and any necessary works paid from the service charge.

The apartment entrance doors, subject of the recent communication from HML, are a logistical nightmare. They are required to be inspected annually by the freeholder, on a best endeavours basis, to comply with the Fire Safety (England) Regulations 2022, Regulation 10. The leases state that these doors form part of the demise of each flat (except for the corridor side face) and therefore the individual leaseholders are responsible for their maintenance and repair, including fixing any fire safety defects if necessary.

If you are a tenant it is your Landlords responsibility.

A guidance note was issued to all residents regarding this last November, which sadly seems to have been pretty much ignored by everyone.

As Landlord RPFL has no immediate legal right to change these doors, and neither can we expend service charge funds on them – all we can do is notify leaseholders if remedial works are required, which we have done. If the necessary works are not undertaken, as there is no ability to enforce any action under the lease, the Fire Brigade or HSE may serve an appropriate enforcement notice upon the leaseholder.

Fortunately most of these required works seem to be fairly minor in nature. If a door and frame has to be replaced then this is a Building Control matter and will require prior approval from the Building Safety Regulator and RPFL. Carrying out such work without such consent is a criminal offence under the Building Safety Act 2022.

Any works to the fire doors are required to be done by an accredited contractor, and the best option would be a community approach. This of course requires someone to be willing to spend the time and effort to organise it.

As a starter we have asked the contractor who carries out our other fire stopping works if they would be interested in taking this on. They may not, but there are certainly others who could do it. Having found a suitable contractor and agreed rates, if individual leaseholders then wish to take up the opportunity of saving some money they will each need to contract with that contractor individually ahead of a set date for participation.  Each leaseholder will be liable to the contractor for the cost (the contractor will often require payment from each leaseholder in advance).  So long as the leaseholder understands that this is a cost outside of the lease (i.e. not a service charge) and that they are themselves contracting with and liable to the contractor then all should be good.

New Property Manager

We have a new HML Property Manager and I copy the communication we received this morning from Sharon:

I write to introduce you to Simon Parker, your new property manager as of the 1st of April 2025.

Simon will arrange a Teams or site meeting with you (the Directors) as soon as possible.  Simon will also be following up on all current and outstanding tasks relating to Regatta Point.

Please be assured that Charlene is still available to provide information where needed.

I would like to take this opportunity to thank you for your support and patience whilst we transitioned to your new property manager.

Please see below contact details for Simon:

Email:  simon.parker@hmlgroup.com

Tel: 0208 948 3211

Mobile:  07712 675174

Many thanks

Sharon 

Head of Property Management -Designate

Fire and Safety Issues

Dear All,

A question has arisen regarding the placement of personal items in common parts, which are outside individual owners demises. 

The formal rules dictate that nothing is allowed to be placed or stored in these areas and this is the default position which is enforced in the lobby, sauna, gym and first floor corridors.

A more pragmatic approach has historically been taken for the shared lobbies onto which the upper floor flat doors open. Some residents wish to enhance these spaces with pictures etc. Common courtesy dictates that you OK this with your immediate neighbours and we would encourage this.

These lobbies are fire exits so anything restricting egress would similarly be disallowed, As long as the immediate residents feel they are able to exit in an emergency no action will be taken and again, we would encourage a discussion with your neighbours.

Exceptions can not be made for electrical items of any type plugged into the common supply, as there is a legal requirement for them to have been PAT tested. This particularly applies to electrical items drawing a large current e.g. heaters , electric scooters / bicycles etc. which in addition are their own special fire hazard.

Fire and Health & Safety regulations mean Regatta Point Ltd have liability for these areas and there are insurance implications, so you will understand the lack of flexibility. 

If a resident feels their exit route is restricted or the annual Health and Safety Inspection deem it to be so then the Directors have no choice other than to ensure the item is removed.

We have only had one issue over the last 25 years so hopefully sensible discussion will prevail. 

On behalf of the directors RP Ltd