Category Archives: All

Change of Managing Agents

We have today given notice to HML of our intention to end their appointment as managing agents for Regatta Point. In line with the terms of our agreement, a three-month notice period applies, meaning their role will conclude on 30th September.

This decision has been made following ongoing concerns regarding the standard of service provided, including:

  • Delays in responding to queries and complaints from both Directors and residents
  • Inadequate maintenance of common areas and essential services
  • Missed site visits and inspections as required under our agreement
  • Issues with contract administration and payment processing
  • Poor record-keeping
  • Ineffective management of on-site staff

We have raised these matters on numerous occasions and offered opportunities for improvement, but unfortunately the issues have persisted.

We are currently interviewing and reviewing proposals from potential new managing agents, and expect to complete this process within the next two weeks. We will keep you informed of the outcome and next steps for the handover in due course.

New Property Manager

We have a new HML Property Manager and I copy the communication we received this morning from Sharon:

I write to introduce you to Simon Parker, your new property manager as of the 1st of April 2025.

Simon will arrange a Teams or site meeting with you (the Directors) as soon as possible.  Simon will also be following up on all current and outstanding tasks relating to Regatta Point.

Please be assured that Charlene is still available to provide information where needed.

I would like to take this opportunity to thank you for your support and patience whilst we transitioned to your new property manager.

Please see below contact details for Simon:

Email:  simon.parker@hmlgroup.com

Tel: 0208 948 3211

Mobile:  07712 675174

Many thanks

Sharon 

Head of Property Management -Designate

Fire and Safety Issues

Dear All,

A question has arisen regarding the placement of personal items in common parts, which are outside individual owners demises. 

The formal rules dictate that nothing is allowed to be placed or stored in these areas and this is the default position which is enforced in the lobby, sauna, gym and first floor corridors.

A more pragmatic approach has historically been taken for the shared lobbies onto which the upper floor flat doors open. Some residents wish to enhance these spaces with pictures etc. Common courtesy dictates that you OK this with your immediate neighbours and we would encourage this.

These lobbies are fire exits so anything restricting egress would similarly be disallowed, As long as the immediate residents feel they are able to exit in an emergency no action will be taken and again, we would encourage a discussion with your neighbours.

Exceptions can not be made for electrical items of any type plugged into the common supply, as there is a legal requirement for them to have been PAT tested. This particularly applies to electrical items drawing a large current e.g. heaters , electric scooters / bicycles etc. which in addition are their own special fire hazard.

Fire and Health & Safety regulations mean Regatta Point Ltd have liability for these areas and there are insurance implications, so you will understand the lack of flexibility. 

If a resident feels their exit route is restricted or the annual Health and Safety Inspection deem it to be so then the Directors have no choice other than to ensure the item is removed.

We have only had one issue over the last 25 years so hopefully sensible discussion will prevail. 

On behalf of the directors RP Ltd 

Meeting with HML

Following our conversation at the Christmas residents meeting, the directors have now had a meeting with HML about the poor performance generally of departments and in particular the performance of the current Property Manager.

A plan has now been agreed to address this. In due course we will be getting a new senior and experienced Property Manager who will provide a more responsive interface for residents and directors.

The issues with the other areas of HML will also be addressed. Once a new manager is in place (potentially in up to 4 weeks) then we will review overall performance after 3 months to make sure it has improved. They understand the consequence of the performance not improving.