We have today given notice to HML of our intention to end their appointment as managing agents for Regatta Point. In line with the terms of our agreement, a three-month notice period applies, meaning their role will conclude on 30th September.

This decision has been made following ongoing concerns regarding the standard of service provided, including:

• Delays in responding to queries and complaints from both Directors and residents
• Inadequate maintenance of common areas and essential services
• Missed site visits and inspections as required under our agreement
• Issues with contract administration and payment processing
• Poor record-keeping
• Ineffective management of on-site staff

We have raised these matters on numerous occasions and offered opportunities for improvement, but unfortunately the issues have persisted.

We are currently interviewing and reviewing proposals from potential new managing agents, and expect to complete this process within the next two weeks. We will keep you informed of the outcome and next steps for the handover in due course.

We have a new HML Property Manager and I copy the communication we received this morning from Sharon:

I write to introduce you to Simon Parker, your new property manager as of the 1^{st of} April 2025.

Simon will arrange a Teams or site meeting with you (the Directors) as soon as possible.  Simon will also be following up on all current and outstanding tasks relating to Regatta Point.

Please be assured that Charlene is still available to provide information where needed.

I would like to take this opportunity to thank you for your support and patience whilst we transitioned to your new property manager.

Please see below contact details for Simon:

Email:  simon.parker@hmlgroup.com

Tel: 0208 948 3211

Mobile:  07712 675174

Many thanks

Sharon 

Head of Property Management -Designate

Following our conversation at the Christmas residents meeting, the directors have now had a meeting with HML about the poor performance generally of departments and in particular the performance of the current Property Manager.

A plan has now been agreed to address this. In due course we will be getting a new senior and experienced Property Manager who will provide a more responsive interface for residents and directors.

The issues with the other areas of HML will also be addressed. Once a new manager is in place (potentially in up to 4 weeks) then we will review overall performance after 3 months to make sure it has improved. They understand the consequence of the performance not improving.