OUTSTANDING ACTIONS

ENTRYPHONE:
There are two separate systems to control access to the front door: Fobs (which unlock the doors with a black plastic fob operated at the door) and Entryphone (which allows remote unlocking of the door via residents’ telephones).

The control system for both was destroyed in the fire and we have now been given the go ahead by the insurers to get the repairs done. The fob system will be done first and is anticipated that the work will be completed by the end of Monday (23rd Feb.) However, it will require residents to collect new fobs from Neil. We will be writing to you later in the week as to when the fobs will be available. Overnight security will be removed soon afterwards and residents will not be able to unlock the door remotely until the Entryphone is fixed.

The Entryphone system has to be made to order and we have advised this will be in approximately three weeks and then will take several days to install. Therefore, this will not be in place for at least another month but we will continue to update you as required. We apologise for any inconvenience but please be assured that we are trying to get it repaired as soon as possible.

TV Reception
We discovered last week that the communal TV aerial cabling was also damaged by the fire and whilst was working it was providing a poor quality signal to some of the flats. An engineer has attended and carried out a temporary fix however additional works are required and will be done later this week. If you are still experiencing problems with your Freeview TV reception after Friday this week please let us know.

SECURITY (no change):
Front door lock out of action overnight security guards in place but obsolete fittings may require new unit to be fitted – no planned date as yet.

You may be challenged as to who you are by overnight security.

FIRE BRIGADE REPORT (no change):
Inspections completed and awaiting report – no planned date as yet.

LOBBY POWER (no change):
Electrical work is almost completed with power restored to all place and additional remedial work carried out as some minor faults were detected.

GENERAL CLEANING (no change):
We are aware of some areas could do with an additional clean and will follow this up with the contractor.

COMPLETED ACTIONS

BT/ Virgin Cable
Both Virgin and BT attended last week to reinstate their cabling and residents in Block C should now have reinstated phone, TV and broadband. If you are still experiencing any problems with these systems you should contact your service provider however I would also ask that you contact Lyndsey.ridgers@hmlshaw.com or on 020 8948 3 211 so we can keep track of which provider has issues and what.

OUTSTANDING ACTIONS

LOBBY POWER:
Electrical work is almost completed with power restored to all place and additional remedial work carried out as some minor faults were detected.  Some minor issues are expected to be resolved in the next few days.

GENERAL CLEANING:
We are aware of some areas could do with an additional clean and will follow this up with the contractor.

BLOCK C VIRGIN MEDIA CABLE:
Virgin Media have been on-site and restored broadband and TV services.  If issues persist please contact Virgin Media directly with the remedy reference number of 3507547.

Phone lines will take a few more days to restore due to the need to relay cables.

SECURITY (no change):
Front door lock out of action overnight security guards in place but obsolete fittings may require new unit to be fitted – no planned date as yet.

You may be challenged as to who you are by overnight security.

ENTRYPHONE (no change):
HML await quotes for the installation of a new system.  It will be reconnected as soon as possible – no planned date as yet.

FIRE BRIGADE REPORT (no change):
Inspections completed and awaiting report – no planned date as yet.

COMPLETED ACTIONS

BLOCK C TELEPHONE LINES:
BT have attended today and relaid all of their lines.  They should now be operational.
Please contact BT directly if issues persist.

BLOCK C LIFT (no change):
Now fully operational.

OUTSTANDING ACTIONS

LOBBY POWER:
Workmen now in site clearing out and repairing electrical cupboard.  Need to strip out debris and repair.  This will re-connect caretaker’s office, lobby, gym, stairwell C to power supply – expected to complete by Friday 6th February.

FIRE BRIGADE REPORT:
Inspections completed and awaiting report – no planned date as yet.

GENERAL CLEANING:
Awaiting confirmation from the insurers as to when their insurers will attend to clean the carpets and deodorise the building.  Initial indication is mid next week.

CAR PARK DAMAGE:
Caused by the need to get at power cables – SSE have relaid cables and contractors filled in hole.  New tarmac required – expected to be completed by Thursday the 29th of January.

SECURITY:
Front door lock out of action overnight security guards in place but obsolete fittings may require new unit to be fitted – no planned date as yet.

You may be challenged as to who you are by overnight security.

ENTRYPHONE:
HML await quotes for the temporary and full reinstatement of the system although these are both reliant on an electrical supply.  It will be reconnected as soon as possible – no planned date as yet.

BLOCK C TELEPHONE LINES:
Supplied by BT, they have inspected site and await electrical room remedial work to be completed before starting work – no planned date as yet.

BLOCK C VIRGIN MEDIA CABLE:
Have been informed but no site visit as yet – no planned date as yet.
In the meantime – don’t forget that modern flat-screen TVs can be attached to the standard TV aerial socket and tuned in to Freeview.

BLOCK C LIFT:
Needs full inspection after power re-supply – as soon as HML have a reconnection day for the communal electrics they will ask Arrow Lifts to attend.  No planned date as yet.

COMPLETED ACTIONS

INSURANCE:
Loss adjust has completed visit and all costs/actions are being agreed with insurer as we progress works.

It will not have escaped your attention that there was a fire a Regatta Point last week. Fortunately, the scope of the damage was limited and injuries non-fatal.

We will keep you up to date on events via the website, letters in pigeon holes and notices around the building as appropriate.

LATEST:
Fire Brigade have completed their inspections and we await their formal report which will include any specific actions we need to take to improve our fire resilience.

The loss adjuster has been on site and HML Shaws are giving us significant support in actioning remedial work.  This work will be extensive as, although the fire was contained in an electrical cupboard, much of the wiring and some pipework will need to be replaced.  C Block has power restored to flats but they are without TV, phone or internet.  There is a lot of surface damage to stairwell C and smoke contamination throughout the building.  There is no power in the Caretakers Office or lobby.

Temporary lighting is in operation, where needed, and security personnel are in place as the front door has to remain unlocked due to it being an official fire escape route – so please do not be surprised if you are challenged when entering the building.

We will have plans and estimated timetables in place soon.

In the meantime any small acts of kindness to residents who you see struggling will be much appreciated.