We have today given notice to HML of our intention to end their appointment as managing agents for Regatta Point. In line with the terms of our agreement, a three-month notice period applies, meaning their role will conclude on 30th September.

This decision has been made following ongoing concerns regarding the standard of service provided, including:

• Delays in responding to queries and complaints from both Directors and residents
• Inadequate maintenance of common areas and essential services
• Missed site visits and inspections as required under our agreement
• Issues with contract administration and payment processing
• Poor record-keeping
• Ineffective management of on-site staff

We have raised these matters on numerous occasions and offered opportunities for improvement, but unfortunately the issues have persisted.

We are currently interviewing and reviewing proposals from potential new managing agents, and expect to complete this process within the next two weeks. We will keep you informed of the outcome and next steps for the handover in due course.