We are pleased to inform residents that the lift in block B is now working again.

This was possible thanks to the priority given to the work from our lift maintenance company Arrow.  Arrow were on site quickly, identified there was a major fault and air-freighted spare parts from Italy.  The engineer was on-site late last night in order to restore service.  This lift was treated as especially urgent because one of our residents relies on it  since she is unable to use the stairs.

However, service could have been restored sooner if the resident who first got trapped in the lift had reported it immediately.  In future, if you find a major problem in the flats please report it to our caretaker or call the out of ours service provided by HML Shaws (0345 268 0272).

We also have to report that the failed part was a major component of the lift (pump/motor) and has cost Regatta Point over £6,000.  This raises concerns over the condition of the other lifts, which are now nearly 20 years old.  We are therefore commissioning an engineering inspection of all lifts so as to ascertain their condition and determine if preventative maintenance is required.

The Directors Regatta Point Freehold Limited