Entryphone Replacement

Change of date – now Tuesday 4th instead of Monday 3rd

On Tuesday 4th March our entryphone is being replaced by a more modern system. The current one is 26 years old and will shortly become obsolete as it relies on copper phone lines to work, which are being phased out. The new system will offer new features not available on the old one, particularly if you use it with a smart phone.

– No works will be required in your flat.- Your key fob will continue to work as before.
– You can register up to three telephone numbers per flat to operate the system. These can be landlines or mobiles.
– On mobiles you can optionally install the IPGuard App, available on the Google Play and Apple App Stores. This will give you a video connection to the front door so that you can see and speak to whoever is calling and let them in. It will also enable you to use your mobile to let yourself in through the front door if you don’t have your key fob with you.

Please complete the form that has been placed in your mailbox and return it to the caretaker to have your telephone(s) registered on the system.

New Caretaker

We welcome our new Caretaker today – Paul Lewis – and look forward to working with him in the care of our community and building.

He will be taking over full duties once he has found his feet.

Meeting with HML

Following our conversation at the Christmas residents meeting, the directors have now had a meeting with HML about the poor performance generally of departments and in particular the performance of the current Property Manager.

A plan has now been agreed to address this. In due course we will be getting a new senior and experienced Property Manager who will provide a more responsive interface for residents and directors.

The issues with the other areas of HML will also be addressed. Once a new manager is in place (potentially in up to 4 weeks) then we will review overall performance after 3 months to make sure it has improved. They understand the consequence of the performance not improving.

New Caretaker – PAUL LEWIS

We are pleased to announce that our new permanent caretaker, Paul Lewis, will be joining us next week, on Monday 24^th February.

Paul is very experienced having worked in a range of similar posts including residential buildings, health facilities and Wimbledon Lawn Tennis Club. In the course of that he has received training in Health & Safety, Customer Services and Manual Handling to name but a few.

Please join us in making him welcome, and remember that he is new to the building and will take a little while to get to know it.

Paul Secker will also be here on Monday 24^th to assist in handing over, and we would like to thank him for his sterling work for us over the past couple of months.

New Caretaker – Paul Lewis