A copy of this information has been placed in every pigeon hole of every flat
NEW PROCEDURE FOR BOOKING AND PAYING FOR GUEST ROOMS
In order to manage the guest room account more efficiently and to make it easier for residents and the caretaker to take correct payments we have decided to use a separate bank account to take the fees. This will start with effect from the new financial year beginning 29/09/2019
THERE WILL BE THREE METHODS OF PAYMENT
By Debit or Credit card.
We will have set up in the caretaker’s office a facility to take card payments. This will be done by the caretaker and he will then be able to provide a receipt acknowledging payment on the booking form.
By online banking.
The bank details will be in the booking form. When a bank transfer is made, we will ask you to take a printout of that transfer and provide that to the caretaker along with the signed booking form. At which point, the caretaker will acknowledge receipt of payment and sign the booking form
Should you not be able to print a receipt of their payment, this will be checked within 3-5 working days online and you will be advised that payment has been received, the booking is confirmed and a receipt of the booking form will be given.
By Cheque.
As some residents still like to use cheques, we will also accept cheques. The preference is a card or online payment. The booking form will be signed by the caretaker on receipt of the cheque.
A copy of all booking forms will also be kept by the caretaker.
NB: No guest room booking is confirmed until payment is received, and payment must be received before occupation of the guest room takes place. In the event that a booking has not been paid for, and another resident wishes to reserve that date, the caretaker will make reasonable efforts to let the first resident know that either payment needs to be made immediately or the booking will be released to the other resident.
REFUNDS
Should a booking need to be cancelled then a refund can be request – subject to the terms and conditions of guest room hire. This refund will be made directly to the residents’ bank account and will take 3-5 workings days to be refunded. No refunds will be made by cheque. Residents must provide bank account details for a refund.
Please note that for all payments received after the 29th September 2019 the process will no longer be handled by HML
