UP! :The Regatta Point Christmas tree will be going UP soon – target is wc 9th December. We hope you will enjoy the cheery (very low energy) lights on these darker nights!

DOWN! : The roadside scaffolding will start to come down this week. Thanks to a very cooperative scaffolding company we have been able to use it for a few extra days to install new pigeon spikes and clear the gutters on the front elevation. Some limited scope (its expensive!) work has now been contracted for the gutters on the riverside elevation – this is targeted on some known issues where the downpipes appear blocked.

SIDEWAYS! : We hope you noticed the pier has been cleaned by Mark our ever helpful cleaning contractor. Obvious it improves the look of the pier but also removes moss and lichen which may make it slippery in wet weather. Users are reminded that the pier may still be slippery in wet or icy weather and use of the pier is at their own risk.

CONSIDERATION! : A reminder that this is a community and we depend on residents cooperating to keep the building safe and clean. Please take a moment when entering the pedestrian doors to challenge anyone you don’t know from following you into the building, and when entering or leaving the car park try to wait 5 seconds at the garage gates to deter loiterers from entering the car park.

CONSIDERATION! : Also please leave common facilities like the gym and sauna area as you would expect to find them. A reminder that the GYM is NOT open 24/7 and “out of hours” use is very unfair on the flats neighbouring the gym: the gym hours are 07.30am -10pm except Sundays when the hours are 10am – 9pm. Music volume should always be considerate.

A copy of this information has been placed in every pigeon hole of every flat

NEW PROCEDURE FOR BOOKING AND PAYING FOR GUEST ROOMS

In order to manage the guest room account more efficiently and to make it easier for residents and the caretaker to take correct payments we have decided to use a separate bank account to take the fees.  This will start with effect from the new financial year beginning 29/09/2019

THERE WILL BE THREE METHODS OF PAYMENT

By Debit or Credit card.  

We will have set up in the caretaker’s office a facility to take card payments.  This will be done by the caretaker and he will then be able to provide a receipt acknowledging payment on the booking form.  

By online banking.  

The bank details will be in the booking form.  When a bank transfer is made, we will ask you to take a printout of that transfer and provide that to the caretaker along with the signed booking form.  At which point, the caretaker will acknowledge receipt of payment and sign the booking form

Should you not be able to print a receipt of their payment, this will be checked within 3-5 working days online and you will be advised that payment has been received, the booking is confirmed and a receipt of the booking form will be given.

By Cheque. 

As some residents still like to use cheques, we will also accept cheques.  The preference is a card or online payment.  The booking form will be signed by the caretaker on receipt of the cheque.

A copy of all booking forms will also be kept by the caretaker.

NB: No guest room booking is confirmed until payment is received, and payment must be received before occupation of the guest room takes place. In the event that a booking has not been paid for, and another resident wishes to reserve that date, the caretaker will make reasonable efforts to let the first resident know that either payment needs to be made immediately or the booking will be released to the other resident.

REFUNDS

Should a booking need to be cancelled then a refund can be request – subject to the terms and conditions of guest room hire.  This refund will be made directly to the residents’ bank account and will take 3-5 workings days to be refunded. No refunds will be made by cheque.  Residents must provide bank account details for a refund.  

Please note that for all payments received after the 29^th September 2019 the process will no longer be handled by HML 

We are pleased to be able to announce that the new car park gate motors have been installed and are now fully operational. The chain and padlock have been removed. Sorry for any inconvenience caused.

With a bit of luck we won’t need to do this again for another 20 years.

The Directors- Regatta Point Freehold Limited

Could the owners of the cars currently blocking the car park gates please move them immediately